Shipping policy

Q- How do I know if I will receive authentic and genuine product only?

Doctors! We deal only with the Waldent Brand. Waldent directly fetch the products from the original manufacturers to fulfill your dental requirements. Thus only a genuine product is shipped when ordered. Also, we provide authenticity cards and there are QR codes printed on the products. They can be scanned to check the originality of the product.

Q- How much time does it take for delivery after shipping?

Generally, most products takes 3-4 business days to reach at your doorsteps. However some products mostly equipments listed below takes more time to get delivered unlike others.

Dental Compressor	UV chambers and Autoclaves	Implant Motors/ Physiodispensor
Dental chair	X-ray Units	Bleaching Light and light cure units
Model Trimmers	OPG and CBCT machines	Amalgamator
Apex locators and Endomotors	Ultrasonic Cleaners   and Scalers	Clinic Setup Kits

 

These products takes 7 business days to get delivered.

Q- How does Waldent cover warranty on products?

Read the warranty/expiry section given below the product page to check on which part of the product warranty is applicable.

Warranty on any product in Waldent.com is against it’s manufacturing defect and errors. Physical damage or any kind of manipulation with the product is not covered under it.  

This can be better explained with an example-

If you buy a product having 1 year warranty on it, strictly the warranty is on it’s manufacturing. If any defect found within warranty years, product will be taken back for servicing and rectification. Our courier person will come to collect the product. Customers needs to pack it well as reverse in-transit damage is liable for customer’s to bear. The product will be handed over to the manufacturing company for the servicing in the warranty years. This process takes 5-7 working days until the customer receives the serviced and error free product.

Q- Where do i need to ship the order incase of return/refund or any damage?

To return your product, you should mail your product to:

Waldent, Khasra No. 714, Village, P.O., Chattarpur, Opp. DLF Gate No.-2, Near Geetanjali Salon, New Delhi, India, 110074

Mobile No. +91 94033 23232

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs 5000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.