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Returns

Returns is a scheme provided by us directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same return policy. For all products, the policy on the product page shall prevail over the general return policy. Do refer the respective item's applicable return policy on the product page for any exceptions to the table below.

The return policy is divided into two parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

 

Part 1 – Category, Return Window and Actions possible

All Products

10 days Replacement only In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through a call from technical team. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. Note- If the rectification comes frequently then rectification cost will be applicable as per T&C.

Products are not eligible for returns

No Returns categories	Products not in warranty or exceeds the time for replacement (10 days) are not returned and all we ask for is the product returned back to us must have intact original Packaging, seal, and the accessories. The following table contains a list of products that are not eligible for returns as per the company Returns Policy.
Equipments	Dental Chairs, Dental Compressors, UV chambers and Autoclaves, X-ray Units, RVG sensor machine, Model Trimmers, OPG and CBCT machines, Apex locators and Endomotors, Ultrasonic Cleaners and Scalers, Micromotors, Implant Motors/Physiodispenser, Bleaching Light and light cure units, Amalgamator.
Products directly used on Patients.	Tooth creme or mousse, MRC/Orthodontic trainers, Water Flossers, Chin Caps, headgear, face mask or other myofunctional appliances.

Part 2 - Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

Your product will be checked for the following conditions after received to us:

Category	Conditions
Complete Product	All in-the-box accessories & freebies and combos (if any) should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning any product.
Undamaged Product	The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging	Product's original packaging/ box should be undamaged. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the customer to us.

 

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the customer to us.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the customer to us.

In certain cases where the manufacturer is unable to process a replacement for any reason whatsoever, a refunds will be given in the same manner the payment was received. If the order was prepaid, refund will be done in the bank account and if the order was cash on delivery, refund will be in the Waldent account (coupon form).

Generally, all the issued refunds takes 5-7 working days to reflect in customer’s bank account. If you don’t receive the amount back in the mentioned period of time, contact us by dropping us an email at sales@waldent.com or you may call a the given number. Our team will assist you in such an instance

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@waldent.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@waldent.com and send your item to:

Waldent Innovations PVT. LTD, Khasra No. 714, Village, P.O., Chattarpur, Opp. DLF Gate No.-2, Near Geetanjali Salon, New Delhi, India, 110074

Mobile No. +91 99537 22255

Shipping
To return your product, you should mail your product to:

Waldent Innovations PVT. LTD Khasra No. 714, Village, P.O., Chattarpur, Opp. DLF Gate No.-2, Near Geetanjali Salon, New Delhi, India, 110074

Mobile No. +91 99537 22255

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs 2500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.